Anger Management- Deal with difficult behavior
Anger Management- Deal with difficult behavior, Art of managing the most difficult conversations.
Course Description
The course consists of 5 videos and 4 Quizzes to reinstate the learning.
It is a basic course on Anger Management focused on 2 key objectives:
-Preparing yourself for the situations that typically result in angry conflicts
-Providing the tools to deal with such situations
Try to finish the course in a single sitting. However, apply the learning regularly at work.
The course language is English.
Most examples are from the healthcare sector and personal lives to give clarity to concepts
However, the learning could be implemented in all challenging interactions wherein managing anger is crucial.
The course could be used by individuals or HR professionals to train their teams.
Whether it`s personal interactions or professional ones, the rules of anger management are applicable everywhere.
Professionally, it`s best applicable in jobs/businesses wherein there are frequent customer interactions.
Sales and service jobs like receptions, doctors, nurses, car dealerships, retail outlets etc.
The course covers techniques to managing the anger of others and self
The following topics are covered in the course video and the assessments:
Where to apply Anger Management
Situations leading to anger
Apologizing correctly
AVID Technique
Cumulative video to watch to complete course at a stretch
The correct approach to go through the course-
Watch the course video and take down notes.
Go through the MCQ`s based upon the learning.
On course completion you`ll be able to answer questions like:
Best reaction to an angry person?
Correct approach to deal with angry and sarcastic comments?
What is the AVIDÂ technique of anger management?
