Business Process Management (BPM) – Design & Map Workflows

To manage and improve business operations, you first need to describe how work is done—and do it clearly. This course gives you a step-by-step system to design, map, and document business processes using globally recognized tools and techniques.

Whether you’re creating HR process descriptions, onboarding flows, or operational workflows, this course will help you create structured, standardized, and actionable process documentation that drives real improvement.

Led by Mike Pritula, a recognized HR expert and business process consultant, this hands-on course includes practical assignments, reviewed personally, and real-world templates to immediately apply in your organization.

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What makes this course different:

• Homework for your own practice

• Tools and templates for immediate business use

• Real examples of described processes: recruitment, adaptation, training, and more

• Certificate issued upon completion

• Q&A section, and peer support

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By completing this course, you will:

• Understand the value and structure of process documentation

• Identify and prioritize processes for description

• Apply international methods like BPMN and flowcharts

• Use digital tools and templates for efficient process design

• Analyze and improve documented processes for better outcomes

• Implement a process design project from team formation to project closure

• Gain practical experience with examples of HR workflows

• Present and gain approval from management for process design initiatives

• Create scalable, repeatable, and optimized workflows in your organization

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Course Curriculum Overview

Section 1: Foundations of Process Documentation

• Why process design matters and who should lead it

• Key components and prioritization strategies

Section 2: Methodologies and Tools for Mapping

• Global standards in process description (BPMN, flowcharts)

• Process modeling software and real tool demonstrations

Section 3: Implementation and Evaluation

• Turning process descriptions into real business results

• Evaluation and continuous optimization of workflows

Section 4: Real-World Case Studies

• Ready-made descriptions of recruitment, onboarding, performance, and more

Section 5: Running a Process Design Project

• Building a project team, preparing the concept, and managing implementation

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This is a practical, tool-driven course for professionals who want to create clarity, consistency, and efficiency in their business operations through structured process design.

Start today and build the foundation for scalable, efficient workflows.