ISO 9001:2015 Quality Management System Basics

After completing this course, you will have a solid understanding of the ISO 9001:2015 standard. Each clause of the standard is explained in a simple-to-understand language.

One major concept that will be discussed and fully explained also is the Process approach and how this can help you to Plan, Do, Check and Act (Continually Improve) any Process that you will be working on or even designing (new process)

Another critical aspect that is considered the biggest change in the new ISO 2015 version is the context of the organization, we will be demystifying it to know the importance of identifying the External & Internal issues, Interested parties plus their needs and expectations (what is the difference between a need and an expectation also), Risks and opportunities and the relation with SWOT analysis. We will be using those aspects to understand the Strategic planning process, Vision, Mission, Strategy Map, and its integration with the Quality Management System and process approach.

Learning Objectives:

• Describe the ISO 9001 Quality Management System (QMS)-Requirements standard and development process
• Identify ISO 9000:2015 QMS terms
• Describe the intent and requirements of ISO 9001:2015
• Determine the evidence needed to demonstrate conformity to ISO 9001:2015
• Apply the process approach and Plan-Do-Check-Act (PDCA) methodology
• Evaluate documented information required by ISO 9001:2015 and the interrelationships between the quality processes, quality planning, policy, and objectives
• Apply the principles, processes, and methods of auditing
• Demonstrate the activities involved in preparing for an audit
• Determine an effective audit in the context of the auditee’s organizational situation
• Apply effective audit skills and practice personal behaviors necessary for effective and efficient conduct of a management system audit

Prerequisites:

All attendees are required to bring their own copy of the ISO 9001:2015 Quality Management Systems – Requirements. Copies will not be provided for you.

Format

The instructor-led, virtual format of this course provides a hands-on experience that allows you to apply the skills and concepts covered in the course. The virtual setting eliminates the need for travel and allows you the convenience of participating from your work or from your home.

Materials

Digital course content

Who this course is for:

• Students
• All Employees
• Top Management – Leaders
• Quality Assurance Managers/Employees
• Quality Control Managers/Employees
• Quality Auditors
• Anyone interested in understanding the real ISO 9001 objective(s) and application
• Individuals that really like to have an analytical mindset
• New business owners
• Entrepreneur