Module Customizations in Zoho CRM

Modules are the building blocks in Zoho CRM and are represented as tabs like Leads, Contacts, Accounts, Deals, etc. They group related data and help you perform actions on those records, such as sending emails, performing mass actions, sorting and viewing a set of records that match the given criteria, etc. It is essential to customize modules so as to make them a better fit for your business process. Using the What-You-See-Is-What-You-Get (WYSIWYG) Module Editor you can easily create/edit modules in Zoho CRM. Other customization options include renaming modules, adding fields and sections to store relevant information, setting permission on who can edit the fields, and more.

Sometimes, the standard, predefined modules present in Zoho CRM do not always meet your business requirements. In such a case, Zoho CRM lets you create new modules depending on your business needs.

In this course, you will be able to:

• Understand all about modules, the system-defined standard modules available, and the kind of data that you can store in them.
• Customize the standard modules and also create modules as per your business requirements.
• Learn about the various fields, their purpose, and usage.
• Create module views (List, Kanban, Canvas) to filter our specific records and view them.
• Find out the ways to search specific records in modules.
• Create multiple layouts to manage different brands.
• Understand many-to-many data relationships in CRM.