ServiceNow ITSM from 0 to Hero

Looking to sharpen your ITSM skills and get hands-on experience with ServiceNow? This course is your complete guide to mastering IT Service Management processes with practical, real-life use cases.

Why take this course?

• Comprehensive and Practical: You’ll learn not just the theory but also how to apply ITSM processes in ServiceNow with detailed walkthroughs demos.
• Step-by-Step Learning: Every ITSM process is broken down into easy-to-follow sections—definition, key personas, use cases, process diagrams, and hands-on demonstrations.
• Hands-On Approach: You’ll work in a free ServiceNow Personal Developer Instance (PDI) to reinforce what you learn with guided demonstrations.

Covers Essential ITSM Processes:

• Incident Management
• Major Incident Management
• Service Request Management
• Problem Management
• Change Management
• CMDB (Configuration Management Database)
• Knowledge Management
• Release Management

Who is this course for?

• IT professionals looking to enhance their ITSM knowledge and ServiceNow skills.
• Beginners eager to break into the world of IT Service Management.
• Anyone transitioning to ServiceNow or preparing for a job in the ITSM space.
• Professionals who want to refresh their knowledge and stay ahead of industry trends.

What makes this course different?

• Clear, engaging explanations without unnecessary fluff.
• Structured learning path designed to keep you engaged and progressing.
• Practical insights and industry best practices to help you apply what you learn.
• Direct instructor support through Q&A and private messages.

IT Service Management is evolving, and ServiceNow is at the forefront. Whether you’re just starting out or looking to solidify your expertise, this course will give you the skills and confidence to work with ITSM processes effectively.

Are you ready to take your ITSM knowledge to the next level? Enroll today and start mastering ServiceNow’s ITSM processes!